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ATTITUDE - Help Center - Canada

My orders

I’m having trouble placing an order online. What should I do?

Why am I seeing a payment related error message at checkout?

Why isn’t my gift card working?

Where can I purchase your products?

A product is out of stock. What should I do?

What payment methods do you accept?

Can I change my payment method after placing my order?

Payment methods

Can I cancel an order placed online?

Can I modify my order after it has been placed?

I made a mistake in my shipping address. What should I do?

I forgot to add my promo code. Can I apply it after placing my order?

Where can I enter my promo code?

I received a damaged product. What should I do?

A product is missing or incorrect in my order. What should I do?

I suspect a quality issue with my product.

I experienced an allergic reaction to a product.

I can’t log in to my account. What should I do?

How can I unsubscribe from the newsletter?

What happens if I’m not home at the time of delivery?

Can I pick up my order at your store, offices, or factory?

How can I track my order?

What should I do if the tracking link shows an error?

Tracking my package

My package is missing. What should I do?

My package is missing

Do you ship to P.O. boxes or rural areas?

Do you ship everywhere in Canada and the United States?

Delivery zones

What are the shipping fees in Canada and the United States?

Why am I being charged shipping fees even though my order is over $69?

When will I receive my order?

Fees & delivery times

Shipping and tracking

Do you accept returns or exchanges?

Can I return or exchange a product purchased from a retailer?

I have a First Nations status card. How can I request a tax refund?

Returns and refunds

Can I use your products if I have allergies?

Do your products contain ingredients of concern?

Why does the term “fragrance” appear in the ingredient list?

Why aren’t all products EWG VERIFIED®?

Are your products safe for pets?

Are your products safe to use during pregnancy?

Our formulas, certifications and ingredients

Why has the way active fragrance ingredients are listed on your bottles changed?

Why has my product’s name, packaging, or formula changed?

Why are some Home Essentials now offered in plastic instead of aluminum?

Why have the names of some product lines changed?

Why have the names of some fragrances changed?

Recent changes

Are your products vegan and cruelty-free?

What type of packaging do you use for delivery?

Why do some ATTITUDE products now have a safety seal on the bottles?

Why do your new deodorants come in plastic packaging?

Manufacturing and packaging

How do I remove the safety lock from the pump on your products?

Do your products have an expiration date?

Can your products be used in lakes, rivers, or natural environments (e.g., camping)?

Can I add essential oils to your products?

How to use our products

Are your products comedogenic?

Are your products dermatologically tested?

How should Oceanly® products be stored?

Are Oceanly® products suitable for all skin types?

Can I incorporate Oceanly® products into my existing skincare routine?

Complete range

What is the difference between tinted oil and foundation?

Makeup

What is the difference between a serum and a moisturizer?

Can I use only a serum or only a moisturizer?

Skincare

Skincare & makeup

What are the Super Leaves® in the Super Leaves® collection?

What are the best hair care practices to follow when using your products?

Who are the sensitive scalp care products designed for?

Can I use the sensitive scalp products every day?

Shampoo

How do I use the Super Leaves® hair oil?

Does your hair oil protect hair from heat?

Mask and Oil

Hair

Are your body lotions suitable for dry skin?

Are your moisturizing products dermatologically tested?

Body moisturizer

Are your shower gels suitable for sensitive skin?

What is the difference between your liquid shower gels and your bar soaps?

Shower + Bath

Do your deodorants contain aluminum?

What is the difference between your deodorants with and without baking soda?

Are your deodorants suitable for sensitive skin?

How long does a deodorant stick last?

How do I properly apply a solid deodorant?

Deodorants

Do your toothpastes contain fluoride?

What is the difference between toothpastes with and without fluoride?

Are your toothpastes suitable for sensitive teeth?

How long does a tube of toothpaste last?

How should I properly use your toothpaste?

Oral care

Is there an ATTITUDE product line designed for men?

Men's

Body

What is the difference between Super leaves® • kids and Baby Leaves®?

Are your products tear free?

At what age can your products be used for children and young teens?

Baby + Kids

Do your sunscreen products protect against UVA and UVB rays?

Is the sunscreen water resistant?

Do you use nanoparticles in your sunscreens?

Why choose a mineral SPF?

How often should I reapply sunscreen?

Do your sunscreens leave a white cast?

Complete Range

What’s the difference between the Sensitive Natural range and Sunly?

Sensitive

Is the spray suitable for face?

Is the spray as effective as the sunscreen lotion?

On which areas can I use the sunscreen stick?

Is the lotion suitable for face?

Format (Bar, Spray, Cream)

Why should I use sun protection on my lips?

Lips

Does the SPF 30 tinted moisturizer provide coverage?

What shade is the tinted sunscreen?

Tinted

What's the age range for baby sunscreen?

Is sunscreen suitable for my baby's face?

Are your baby sunscreens fragrance-free?

What's the age range for the kids sunscreen?

Is sunscreen suitable for my  kid's face?

Baby & Kid

What is the difference between the Nature+ and Essential Oils product lines?

Are your laundry detergents compatible with HE machines?

What is the difference between the 36, 40, and 80 load laundry detergent formats?

How should I dose laundry detergent based on load size?

At what temperature should I wash my clothes?

What types of fabrics can be washed with your laundry detergent?

Laundry

What is the difference between your various cleaners?

Can your cleaners be used on all surfaces?

Are your products safe for people with sensitivities or allergies?

Is it safe to use your cleaners during pregnancy or around young children?

Cleaners

Home

How should solid Super Leaves® products be stored?

How long does the bar last?

Why choose solid Super Leaves® products?

Are solid Super Leaves® hair care products suitable for curly and textured hair?

Plastic-Free (solid) Products

Our products

How do I join the ATTITUDE Rewards Club?

How can I earn points (and how can I earn them faster)?

How do I get my birthday points?

How do I use my points?

Are there any restrictions on my rewards?

What are the tiers and how do I reach them?

What are the exclusive perks for Premium members?

Do my points expire?

How can I leave the rewards program?

Earning and using points

How do I refer a friend?

Do I need to create an account to refer someone or be referred?

I want to be sponsored. Do I need to have placed an order before?

What is the minimum amount required?

Where can I find my reward code?

Does the reward code expire?

Can I refer someone who lives at the same address as me?

Can I refer myself?

Referring a friend

How do I become an ATTITUDE Ambassador?

Who is the Ambassador Club for?

What are the benefits of the Ambassador Club?

Do ambassadors receive free products?

What are the duties of an ambassador?

Does an ambassador have a personal discount code to share in addition to their affiliate link?