Issue with an order
I received a damaged product. What should I do?
Please contact us via the contact form and include:. So that we can process your request quickly, please write to us within 30 business days of receiving your order.
A product is missing or incorrect in my order. What should I do?
We’re really sorry about the mistake in your order!. So that we can correct the situation, please contact us and include:. Please also let us know whether you would prefer the missing products to be resent, or a refund.
I suspect a quality issue with my product.
Please contact us, and provide us with:. This will allow us to open an investigation and assess whether compensation is warranted.
I experienced an allergic reaction to a product.
Before placing any order, we recommend carefully reviewing the ingredient list. In the event of a reaction, please contact us via the CONTACT FORM. We will ask for the lot numbers indicated on the packaging in order to complete a quality report.