Modifying my order
Can I cancel an order placed online?
If you wish to cancel your order, please contact our Customer Service team as soon as possible via the CONTACT FORM. Please note that requests can only be processed from Monday to Friday, between 8 a.m. and 5 p.m. (ET). Once a shipping label has been
Can I modify my order after it has been placed?
If you wish to modify your order, please contact our Customer Service team as soon as possible via the contact form. Please note that requests can only be processed from Monday to Friday, between 8 a.m. and 5 p.m. (ET). Once a shipping label has been
I made a mistake in my shipping address. What should I do?
Please contact us as soon as possible via the contact form, specifying the correct address. If the order has not yet been processed, we will be able to update the information. Otherwise, you will unfortunately need to contact your carrier directly to
I forgot to add my promo code. Can I apply it after placing my order?
Unfortunately, once an order has been placed, it is no longer possible to apply a discount code. However, you can still use the code on a future order if the promotion is still active.
Where can I enter my promo code?
Promo codes can be applied directly on the checkout page, in the field for gift cards or discount codes.