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Shipping and tracking

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Tracking my package

My package is missing

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What happens if I’m not home at the time of delivery?

The package will be left at the address provided at checkout if the carrier deems the location safe. If the package cannot be left, a delivery notice will be left (when possible) indicating where the package can be picked up. No signature is required

Can I pick up my order at your store, offices, or factory?

Unfortunately, no. Please feel free to visit our store, but we cannot hold your order there. Our Montreal offices and our Sherbrooke factory are not open to the public.